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CSR Call Center Representative

Location : Holland, OH
Job Type : Temp/Contract to Direct
Reference Code : Perrysburg - Clerical
Compensation : 12.00 USD/HOUR
Start Date : 11/07/2017
Hours : Full Time
Required Years of Experience : 6 Months +
Required Education : HSD/GED
Travel : No
Relocation : No
Job Industry : Manufacturing

Job Description :










Provide courteous, friendly, helpful and efficient service to external and internal customers on a regular and consistent basis.


 


Receive customer telephone requests for elevator and/or escalator service 




Gather complete and accurate customer, building and equipment information 




Enter customer data and all relative information utilizing SAP dispatching application




Schedule and/or page Elevator/escalator technicians




Receive field technicians responses to pages; communicate details of customers' request for service; obtain estimated time of arrival (ETA) at site information


 


Call customers requesting service: convey field technicians' ETA at designated site for servicing 




Fully participate, cooperate and support a team effort in processing external and internal customers' calls for service 




Perform other duties as assigned by supervision



Required Qualifications :

Education : High School Diploma or GED 



Experience : 6 months or more, of customer service responsibilities in a Call Center environment and/or face customer service responsibilities 



A general knowledge and application of data entry, general typing or PC activities 



A consistent ability to practice proper telephone etiquette when dealing with all types of customers 



Critical Skills/Expertise Requirement : Expected to be skilled at providing excellent customer service and with appropriate etiquette in communications 



Typing and data entry



Scope,Purpose and Frequency of Contacts : Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions 



Direction Of Others : May direct a minimal number of positions on a regular or daily basis



Direction Received : Expected to receive a moderate level of direction on an infrequent basis 



Judgment, Authority and Decision Making : Expected to dispense low levels of minor and infrequent judgments relative to job responsibilities; more complicated situations requiring decisions are deferred to management 



Working Conditions : Expected to be sitting at PC work station, typing and talking on a telephone headset for extended periods of time.

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