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CSR Call Center Representative

Location : Holland, OH
Job Type : Temp/Contract to Direct
Reference Code : Perrysburg - Clerical
Compensation : 12.00 USD/HOUR
Hours : Full Time
Required Years of Experience : 6 Months +
Required Education : HSD/GED
Travel : No
Relocation : No
Industry : Manufacturing
Job Category : Customer Service and Call Center

Job Description :

Provide courteous, friendly, helpful and efficient service to external and internal customers on a regular and consistent basis.




 




Receive customer telephone requests for elevator and/or escalator service 






Gather complete and accurate customer, building and equipment information 






Enter customer data and all relative information utilizing SAP dispatching application






Schedule and/or page Elevator/escalator technicians






Receive field technicians responses to pages; communicate details of customers' request for service; obtain estimated time of arrival (ETA) at site information




 




Call customers requesting service: convey field technicians' ETA at designated site for servicing 






Fully participate, cooperate and support a team effort in processing external and internal customers' calls for service 






Perform other duties as assigned by supervision


Required Qualifications :

Education : High School Diploma or GED 





Experience : 6 months or more, of customer service responsibilities in a Call Center environment and/or face customer service responsibilities 





A general knowledge and application of data entry, general typing or PC activities 





A consistent ability to practice proper telephone etiquette when dealing with all types of customers 





Critical Skills/Expertise Requirement : Expected to be skilled at providing excellent customer service and with appropriate etiquette in communications 





Typing and data entry





Scope,Purpose and Frequency of Contacts : Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions 





Direction Of Others : May direct a minimal number of positions on a regular or daily basis





Direction Received : Expected to receive a moderate level of direction on an infrequent basis 





Judgment, Authority and Decision Making : Expected to dispense low levels of minor and infrequent judgments relative to job responsibilities; more complicated situations requiring decisions are deferred to management 





Working Conditions : Expected to be sitting at PC work station, typing and talking on a telephone headset for extended periods of time.

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Policy Statement: It is the policy of Time Staffing, Inc. to provide equal employment opportunity in recruitment, selection, training, compensation, promotion and job transfer. These and other conditions of employment will be offered without regard to any legally protected status. We will treat our clients, candidates and staff with mutual respect and value every individualís contributions. We are committed to providing top-level communication to and with all our clients, candidates and internal staff at all time.

Time Staffing 25 Year Anniversary Logo
Better Business Bureau American Staffing Association