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CSR Call Center Representative

Location : Holland, OH
Job Type : Temp/Contract to Direct
Reference Code : Perrysburg - Clerical
Compensation : 12.00 USD/HOUR
Hours : Full Time
Required Years of Experience : 6 Months +
Required Education : HSD/GED
Travel : No
Relocation : No
Industry : Manufacturing
Job Category : Customer Service and Call Center

Job Description :

Provide courteous, friendly, helpful and efficient service to external and internal customers on a regular and consistent basis.


Receive customer telephone requests for elevator and/or escalator service 

Gather complete and accurate customer, building and equipment information 

Enter customer data and all relative information utilizing SAP dispatching application

Schedule and/or page Elevator/escalator technicians

Receive field technicians responses to pages; communicate details of customers' request for service; obtain estimated time of arrival (ETA) at site information


Call customers requesting service: convey field technicians' ETA at designated site for servicing 

Fully participate, cooperate and support a team effort in processing external and internal customers' calls for service 

Perform other duties as assigned by supervision

Required Qualifications :

Education : High School Diploma or GED 

Experience : 6 months or more, of customer service responsibilities in a Call Center environment and/or face customer service responsibilities 

A general knowledge and application of data entry, general typing or PC activities 

A consistent ability to practice proper telephone etiquette when dealing with all types of customers 

Critical Skills/Expertise Requirement : Expected to be skilled at providing excellent customer service and with appropriate etiquette in communications 

Typing and data entry

Scope,Purpose and Frequency of Contacts : Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions 

Direction Of Others : May direct a minimal number of positions on a regular or daily basis

Direction Received : Expected to receive a moderate level of direction on an infrequent basis 

Judgment, Authority and Decision Making : Expected to dispense low levels of minor and infrequent judgments relative to job responsibilities; more complicated situations requiring decisions are deferred to management 

Working Conditions : Expected to be sitting at PC work station, typing and talking on a telephone headset for extended periods of time.

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Policy Statement: It is the policy of Time Staffing, Inc. to provide equal employment opportunity in recruitment, selection, training, compensation, promotion and job transfer. These and other conditions of employment will be offered without regard to any legally protected status. We will treat our clients, candidates and staff with mutual respect and value every individualís contributions. We are committed to providing top-level communication to and with all our clients, candidates and internal staff at all time.

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Better Business Bureau American Staffing Association