Job Type :
Temp/Contract to Direct
Reference Code :
Perrysburg - Clerical
Compensation : 15.00 USD/HOUR
Required Years of Experience :
6 Months +
Required Education :
Job Category :
Customer Service and Call Center
Job Description :
- Answering phones
- Taking detailed notes from calls.
- Scheduling Appointments accordingly
- Receptionist background.
- Minimal data entry, but should have experience.
- 8am-5pm M-F.
- Excellent customer service skills.
Required Qualifications :
Education : High School Diploma or GED
Experience : 6 months or more, of customer service responsibilities. Experience answering phones and scheduling appointments.
A general knowledge and application of data entry, general typing or PC activities
A consistent ability to practice proper telephone etiquette when dealing with all types of customers
Critical Skills/Expertise Requirement : Expected to be skilled at providing excellent customer service and with appropriate etiquette in communications
Typing and data entry
Scope,Purpose and Frequency of Contacts : Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions
Direction Of Others : May direct a minimal number of positions on a regular or daily basis
Direction Received : Expected to receive a moderate level of direction on an infrequent basis
Judgment, Authority and Decision Making : Expected to dispense low levels of minor and infrequent judgments relative to job responsibilities; more complicated situations requiring decisions are deferred to management
Working Conditions : Expected to be sitting at PC work station, typing and talking on a telephone headset for extended periods of time.