Network Operations Center Tier 1
Job Type :
Temp/Contract to Direct
Reference Code :
Perrysburg - Clerical
Compensation : 12.00 USD/HOUR
Start Date :
Required Years of Experience :
Required Education :
Job Category :
Administrative and Support Services
Job Description :
Is computer networking something that interests you? Are you familiar with broadband circuits, routers, modems, switches, WiFi, Voip or any miscellaneous network attached devices? Then we have a position for you.
NOC Tier 1 Technician is an entry-level computer networking position in a 24/7 - 365 days a year Network Operations Center.
Tier 1 technicians ensure all jobs are handled quickly and accurately from start to finish.
Required Qualifications :
Requirements for this position are :
Excellent customer service
Attention to detail
Thoroughly communicating and documenting all details regarding job status.
Ability to coordinate with on-site technicians who perform all hands-on work.
Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
Communication - to direct the onsite tech to perform a very professional installation of company products.
Ability to learn company products.
Ability to work in a team setting
Strong written and verbal communication skills
Excellent telephone etiquette
Problem solving skills
Self motivated and able to multi-task
Resume required to be considered for NOC Tier 1 position