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Patient Registration Specialist

Location : Findlay, OH
Job Type : Temp/Contract to Direct
Reference Code : Findlay - Pro Admin
Compensation : 13.00 USD/HOUR
Hours : Full Time
Required Education : HS Diploma/GED
Travel : No
Relocation : No
Industry : Healthcare - Health Services
Job Category : Healthcare - Medical Records

Job Description :
 1. New Patient Intake 

Answer all incoming telephone calls from NEW patients 

Completion of Intake Form (follow grid to schedule a patient) 

Scan Intake Form into patient chart 

Entry of all demographic information into Centricity 

Verification of mailing address (to include zip + 4) 

Entry of all insurance information into Centricity

 o Including Guarantor information 

Verification of Insurance information utilizing: 

o Clearwave dashboard, OR 

o calling the insurance company 

notating verified via phone o obtaining via online websites 

Print & scan online verifications into patient chart 

Schedule patient appointment by patient request or utilizing Physician On-Call calendar 

Inform patient of items to bring with them to their appointment o Insurance Card(s) 

o Photo ID o Co-Payment 

Enroll patients who have an email address on our patient portal 

o Send initial email with password and instructions 

o Include instructions in email for patient to complete new patient documents on the patient portal

  Before ending telephone call o Repeat DATE and TIME of appointment 

o Repeat WHICH Provider patient will see 

o Repeat WHICH facility they are scheduled 


2. Established Patient Intake 

Verification of patient demographics in Centricity 

o DOB 

o SS# 

o Address, including zip + 4 

o Phone Number o Responsible Provider & facility (deleting Referring Doctor name) 

Verification of existing insurance 

Update Insurance as needed in Centricity 

o Verify utilizing Clearwave dashboard or online websites 

Access outside facility medical database and patient chart database to view patient information as deemed appropriate (Clinisync and Epic) 

Treat every call as if it is the first time a patient contacts our office 

Maintain call logs as necessary 

Transfer calls to their proper destination 


3. Verification of Schedules & Secondary Insurances 

Daily – as patient arrives for their appointment, verify the insurance is active and correct 

o All ortho and podiatry visits 

o Verify through Clearwave dashboard after patient checks in at the kiosk 

Make sure cards scanned match what is in their Centricity chart 4. Portal Room/ Kiosks 

Kiosk staff: Greet patient and help them use the kiosk if they require assistance 

If patient is marked “With Portal”, have patients fill out forms on the patient portal 

Collect the patient’s completed paperwork to ensure completed in its entirety 

o Forms that aren’t completed on the portal (Auth to release HIPAA, minor consent form) 

o Scan into patient’s chart 

Maintain proper patient flow through Clearwave, mark patient as “Ready for Clinic” when the patient has completed their portal forms 

Collect patient co pays and balances o If the patient didn’t pay at the kiosk 

Complete alerts, flags, and phone messages through patient charts as needed 

Alert physicians and/or administration of potential patient issues via phone call 

Maintain position until all patients have been checked-in for the day 

Responsible for locking check in room 5. Patient Check-Out 

Responsible for watching the “Check Out” flags 

Upon completion of patient by provider, call patient from waiting area 

Schedule follow up appointment as directed by provider 

Make referrals to specialists, therapy, imaging as directed by provider 

Answer all incoming telephone; maintain call logs as necessary 

Complete medical messages through patient charts 

Announce overhead pages as needed 

Transfer calls to their proper destination 

Make New and Established patient appointments, as needed following Intake process 

Responsible for all follow-up of medical messages and review list o Including but not limited to faxing completed documents to appropriate destination and any other directions as indicated by the physician or medical assistant. 

Maintain position until all patients have been checked-out for the day 

Complete the patient no-show call back process Additional Duties The following duties will vary with the position: 

Apply No-Show charges to patient accounts 


This position must employ critical thinking, confidentiality, troubleshooting techniques, immediate response to the needs of our patients (physicians, administration, or co-workers) and effective communication with co-workers, physicians, administration and patients.


Required Qualifications :
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Policy Statement: It is the policy of Time Staffing, Inc. to provide equal employment opportunity in recruitment, selection, training, compensation, promotion and job transfer. These and other conditions of employment will be offered without regard to any legally protected status. We will treat our clients, candidates and staff with mutual respect and value every individualís contributions. We are committed to providing top-level communication to and with all our clients, candidates and internal staff at all time.

Time Staffing 25 Year Anniversary Logo
Better Business Bureau American Staffing Association